FormBae

Legal

Privacy Policy

FormBae handles coaching, workouts, progress tracking, and messaging data. This page explains what we collect, how we use it, and where that information flows inside the platform.

Last updated: March 17, 2026

What We Collect

  • Basic account details such as your name, mobile number, role, and assigned trainer.
  • Workout data including plans, progress logs, body measurements, and activity completed inside the app.
  • Support and coaching data such as access requests, trainer notes, and SMS delivery records.
  • Website analytics and performance data to understand how the platform is used and improve reliability.

How We Use It

  • To let trainers assign plans, manage trainees, and deliver coaching through the platform.
  • To show your current workouts, progress history, and profile settings across devices.
  • To send workout reminders and operational SMS messages when that feature is enabled.
  • To monitor usage, fix issues, and improve product performance.

Who Can Access Your Data

  • Super admins and ADMINs can manage platform operations and account access.
  • Your assigned trainer can view and manage the information needed to coach you.
  • Service providers such as hosting, analytics, and messaging platforms may process limited data needed to run the product.

Data Retention

  • We keep account and workout data for as long as the account remains active or operationally necessary.
  • Administrative logs may be retained longer for auditing, troubleshooting, and product safety.
  • If data needs to be updated or removed, contact the FormBae team through the platform admin contact channel.

Messaging and SMS

  • If SMS reminders are enabled, message activity and delivery outcomes may be logged to support reliability and troubleshooting.
  • SMS delivery is also subject to carrier filtering, Twilio account state, billing state, and sender eligibility rules.

Your Choices

  • You can update core profile details inside the app.
  • You can disable SMS reminders from your profile or onboarding preferences when available.
  • You can ask for corrections to account information through your trainer or platform admin.

Questions about privacy?

Reach out through the FormBae support or admin contact path used for your account. Operational issues, trainer access, and account corrections are handled there.